These Terms of Service ("Terms") govern the website design, development, hosting, and related services ("Services") provided by New Waves Digital ("we", "us", "our") to you, the client ("you"). By engaging us, accepting a quote, or paying a deposit, you agree to these Terms.
1. Services
We provide custom website design and development and, where agreed, ongoing hosting, maintenance, and support. The specific scope, deliverables, and price for your project are set out in the quote or proposal we provide to you.
2. Quotes, Fees & Payment
- Quotes are based on the scope described to us and are valid for 30 days.
- Unless stated otherwise, a non-refundable deposit is due before work begins, with the balance due on completion and before the site is published or transferred.
- Payments are processed securely through our payment provider (Stripe). We do not store your full card details.
- Ongoing hosting and maintenance plans are billed in advance on a monthly or annual basis.
- Invoices not paid by their due date may result in paused work or suspension of services.
3. Scope & Revisions
Your quote includes a defined number of revision rounds. Work that falls outside the agreed scope — additional pages, features, or significant changes of direction — may be quoted separately as an add-on.
4. Client Responsibilities
To keep your project on schedule, you agree to provide content, branding assets, and timely feedback and approvals, and to ensure you have the rights to any materials you supply to us. Delays in providing these may affect timelines.
5. Timelines
We provide estimated timelines in good faith. Timelines depend on the timely delivery of content and feedback and on the agreed scope remaining stable.
6. Intellectual Property
Upon receipt of full payment, ownership of the final delivered website and its custom design transfers to you, excluding any third-party components, fonts, libraries, or stock assets, which remain under their respective licenses. We retain the right to display the completed work in our portfolio and marketing.
7. Third-Party Services
Your project may rely on third-party services such as hosting providers, domain registrars, fonts, and integrations. Your use of those services is subject to their own terms, and we are not responsible for their availability or actions.
8. Warranties & Disclaimers
We deliver our Services with reasonable skill and care. Except as expressly stated, the Services are provided "as is" without further warranties. We do not guarantee specific business outcomes such as traffic, rankings, or revenue.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of or relating to the Services will not exceed the fees you paid to us for the project giving rise to the claim. We are not liable for indirect, incidental, or consequential losses.
10. Cancellation & Refunds
Cancellations and refunds are handled in accordance with our Refund & Cancellation Policy.
11. Governing Law
These Terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law principles. You agree that the state and federal courts located in Texas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
12. Changes to These Terms
We may update these Terms from time to time. The version in effect when you engage us applies to your project. Material changes will be reflected by the "Last updated" date above.
13. Contact
Questions about these Terms? Email us at hello@newwavesdigital.com.